Policies

***PLEASE READ***
*** Please keep in mind that these time frames were BEFORE Covid-19, so time frames now can potentially have large delays due to the pandemic. I am limiting the amount of USPS trips I need to take for my safety so please don't be alarmed if there is a slight delay in getting your shipping confirmation. I will try my best to get your packages out to you in a timely manner!

At the moment I will not be shipping internationally, since a lot of countries still have a postal ban. I'm not entirely sure when I will open international shipping for clay items, since I am very concerned for lost packages. It is something I will have to think about in the future. Thank you for understanding!***

S H I P P I N G

- Please allow up to 3-7 business days for your order to be packaged and shipped out to you, as I individually package each order on my own with love and the utmost care!
- Shipping times may be slower during big shop updates.
- All orders are shipped via first-class mail (3-5 business days) and comes with tracking. You will receive your tracking number via email when your order is shipped.

R E F U N D S / R E T U R N S

I do not accept refunds or returns for any orders placed. If there is something wrong with your order please contact me through the 'contact me' tab on my website or email me > skrellie@me.com

D A M A G E D  O R D E R

If your print arrives damaged or bent, I will be more than happy to ensure a free replacement for you! All you have to do is send the below information to: "skrellie@me.com"

- a photo of the damaged package and print
- your full name, order number, and a brief explanation

If there is any other issue regarding other items from my shop please don't hestitate to contact me!

Q U E S T I O N S

If you need to get a hold of me for any reason regarding your order/package please click the 'contact' tab at the bottom of the page or send me an email > skrellie@me.com